1. Create unique passwords 2. Never give out your passwords 3. Always access with a trusted computer, with an updated anti-virus software installed. 4. Never click on a link in an email, even if it came from your friend. 5. Send us an email if you suspect a fake email or a fake web site.

Yes. You may open as many EG account as you wish as long as each account has its own unique e-mail address.

You may receive payments to your account from other users or you may fund your account using the services of our global network of exchange providers that would be happy to exchange your national currency

Our exchange providers are more than happy to exchange your funds stored in a different payment system and put them into your account

Please note that you can not exchange EuroGoldCash USD and EuroGoldCash EURO currencies inside of your EuroGoldCash account. You need to purchase each currency separately or exchange it through one of the independent exchange providers listed in our exchangers list.

You can find a list of established and professional exchange providers on the "Exchangers" page.

An exchanger is a person or company who, for a fee, exchanges cash, credit cards and a variety of other items (i.e. other digital or electronic currencies) into the type of currency requested by an individual or company. Remember that each exchanger listed is an independently owned and operated business. They each have their own sets of policies, procedures, fees and funding methods to meet their market demand. They are also located and serve various jurisdictions in various countries. You should do your own due diligence to determine which exchanger will best fit your needs relating to funding options.

Please check your SPAM/Junk e-mail folders.

E-mail addresses can not be updated by users themselves for security reasons.

Date of birth is used for verification purposes and can not be updated.

Please note that all payments between account holders are instantaneous. Every time the payment is made a unique transfer batch number is generated and is displayed in your account history. Account holders can provide this number to each other as proof of their payment. Please note, that if company refuses to provide you with the transfer batch number or provides you with the fake one - the payment, most likely, was never made.

Any such claim is FALSE. Please note that EGC is owned and operated independently of any other business or company. If you have any questions about performance of a certain company or about any products and services that they offer - you need to contact that company directly. The mere fact that a vendor chooses to accept on his web site as a form of payment does not add legitimacy or credibility to any business entity.